COLUMBUS, Ohio (WCMH) — The Ohio Attorney General is suing an Ohio retailer after hundreds of customers complained to his office.  

A few of those customers also called Better Call 4, saying they paid for merchandise that they never got. 

“Look, if you get ripped off, first of all, you feel a little stupid, like, ‘Oh, stupid me. This must be my fault.’ Well, first of all, no, it’s not your fault,” Ohio Attorney General Dave Yost said. “It’s the fault of the crook. Number 2, you think, ‘Nobody’s going to ever take my side. I can’t afford a lawyer. The cops aren’t going to come. I just got to roll with it and move on.'” 

It appears Yost is on the side of hundreds of customers who claim they were wronged by a retailer specializing in luxury home decor. 

According to a release from Yost’s office, there were more than 350 complaints made against Burke Décor. The company operates two brick-and mortar locations — including one in Boardman, Ohio — as well as an outlet in Youngstown. The unhappy customers reported paying more than $380,000 for furnishings that never arrived. 

The Ohio Attorney General’s Office launched an investigation into the business last year after consumer complaints grew regarding non-delivery, slow delivery, and difficulties with obtaining refunds. 

A handful of those customers also reached out to Better Call 4. Many of them placed orders worth hundreds, even thousands of dollars, but said they never received the products they purchased or even a response from the company regarding a refund. 

Although there were some cases in which Burke Décor responded and refunded, many others were left unresolved, including more than 250 of the complaints made to the Ohio Attorney General’s Office. After hearing from them, Yost filed suit and said cases like this emphasize the importance of educating and empowering consumers. 

“And even if we’re not able to make your situation right, the fact that you called in may give us enough power to be able to stop somebody else from getting ripped off the same way,” said Yost. “Let us know about it. We want to at least make them stop.” 

Better Call 4 has reached out to Burke Décor, but has not heard back. As of now, according to the company’s website, new orders are not being accepted. 
 
If you’ve been the victim of bad business practices, you’re encouraged to contact the Ohio Attorney General’s Office.